Troubleshooting Steps: This may happen because the Visitor’s browser is not up to date or because their Java Script is not enabled.
They can check whether or not their browser is updated by doing to and that page will inform them of their browser status and recommend what to do moving forward.
We try very hard to answer every chat that comes through, without sacrificing the quality of the current visitors we serve.
If you need immediate help when you are placed in our queue, please call our hotline 800-273-8255 or go to your nearest emergency room.
As stated earlier, our busiest time are 10pm EST – 2am EST so you are most likely to be in a queue during these times.The chat counselors are here to listen and support you through whatever difficult times you may be facing.Our goal is to help you reduce stress and feel empowered to make healthy decisions.All chat centers in the Lifeline network are accredited by CONTACT USA. Anyone who is depressed, going through a hard time, needs to talk, or is thinking about suicide can use the chat. Please review and agree to the terms of service, then enter your zip code.